Terms & Conditions


Order Policy

You can order any products available on Revollt.com by using your registered account on the website. 

Please check the availability of a product before placing an order. All items displayed on the website are in stock however, availability is only subject to the size and/ or color. In case an item is not available after you have placed your order we will notify you via email. You can cancel or choose to change your order. In case we don't receive any notification, the order will be cancelled automatically.

Once you place an order on Revollt.com you will receive an email acknowledgement. This e-mail will have the details of the products purchased, taxes and shipping charges if applicable. In the event of a problem in processing your order, we will notify you via e-mail or call you at the email address/telephone number provided on your order requesting further information.

 

Taxes, Duties & Charges

Revollt.com is not responsible for any additional charges such as taxes, duties, tariffs, or any other fees that may apply to International orders. To find out which if any of these may apply, please contact your local government. Orders within India are inclusive of taxes and other charges.

Return Policy

Order Tracking - Once you place an order on Revollt.com you will receive an email acknowledgement. This e-mail will have the details of the products purchased, taxes and shipping charges, if applicable. In our next e-mail you will receive the shipping & tracking details of the purchased product/s within 48 hours, post the successful completion of your order.

In the event of a problem in processing your order, we will notify you via e-mail requesting further information.

·         Charges - The charges for shipping products shopped at Revollt.com depends on the location to which you want your purchases to be shipped. We offer free shipping to customers residing in India*. For orders placed outside India, International shipping charges and applicable taxes will be charged to the customer. You might also incur country specific charges. Please check your delivery destination for further details.

·         Delivery The purchased products from Revollt.com will be shipped to the address provided by you in our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. For orders within India, door to door delivery is not available. The courier would be sent to the DTDC branch nearest to PIN provided. In case of multiple orders, items may be shipped under single purchase orders. This is to facilitate quicker and safer shipping of various items. Your order dispatch time will be between 10.00 am to 6.00 pm unless otherwise specified. Revollt is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of Revollt . These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier delays or cardholder's credit card or bank delays or acts of God.

·         Pick up delivery – Revollt also allows its customers to collect their purchased products, to feel and try their purchased products, through our designated pick up center, if they do not wish to opt for courier services.

·         Time Frame - We will always strive to deliver your products as per your schedule, however all products might not reach at the designated time. The delivery of your product is based on the type of product you have purchased. The orders placed during our business hours (India) will be shipped within 2 business days. Please note the: The delivery time can also vary based on the location as well. Customers within India can expect to receive their orders within 3 to 14 working days and all international customers can expect to receive their orders within 2 to 4 weeks.

·         Our Service Providers - we have partnered with multiple service providers across different counties to ensure your purchased product reaches you safely and on time. Our courier service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our warehouse.

·         Shipping Charges - Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg. As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 8kgs. If you wish to proceed with further purchase you may place a new order. For customers outside India, International shipping charges as well as duties and taxes as applicable are payable by the customer. Handling or convenience charges may apply for International orders. Shipping charges outside India can be viewed at the check-out session. Product prices are inclusive of all local taxes. Any additional customs duties or taxes on International orders will be borne by the customer at the time of delivery.

 

Return Policy

Our international standards of quality control begin right from the initial stage of sourcing to the final stage of delivery.

Return and Exchange of any Revollt product online or in-store is only possible under the following circumstances & only via a credit note.

·          Damaged Goods
Our products are carefully inspected before they leave our distribution center; however, if you are still unsatisfied with your purchase please follow the instructions below. You must notify us via an email/Whatsapp with your order number within 2 days of receipt of your purchase from Revollt.com. A full account credit will be applicable for damaged products. Please note: Purchased items cannot be returned on the basis of color, patterns or designs. There could be a slight variation in color depending on the product.

·         Incorrect Orders
In case you have received an item which is not what you had originally ordered, please e-mail us with your order number within 48 hours. Please note: We will only be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.

·         Terms of Return & Exchange
Returned items must concur to our terms of returns & exchange

1.     You must report the damage of goods within 48 hours of receipt via an email or Whatsapp

2.     Once we confirm and accept your claim your returned merchandize must arrive at Revollt within 30 days after you receive your order. After this we cannot guarantee the exchange or refund;

3.     Purchased merchandise to be returned or exchanged must be unused, unwashed and undamaged. Revollt.com will not be liable to incur shipping or insurance charges on merchandise that has been cancelled. We strongly recommend that you ship the merchandize via a service provider that insures you for the value of the goods.

4.     Kindly ensure that the returned merchandize includes original labels, tag, receipt and other packaging, Revollt reserves the right to refuse return or exchange in case of missing packaging.

5.     All returns will be completed on a credit basis, excluding the cost of shipping. A credit note will be sent to you via e-mail and this can be redeemed during your next purchase.

6.     Exchange can only be in the form of repurchase via the credit note

7.     Revollt does not accept returns for any type accessories.

 

Payment Policy

PRICE 

Pricing for all the items available in Revollt.com is in the form of Rupees. Prices displayed for each product on the website is inclusive of local taxes.

ERRORS

In case of an error in the pricing due to a display or typography for any item in the online store, we will make the necessary changes as soon as possible to the website. In the event that the order has already been placed, you will be notified via email before the order is accepted. The order will then be confirmed/ cancelled only after we obtain a response from you regarding the same. Revollt.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

BILLING

Billing is an important process while making a purchase. You must provide complete and accurate billing information when you place your order. The order will only be dispatched once the billing process is concluded. The customer copy of the bill will be attached to your package.

PAYMENT METHODS

Revollt.com accepts all major credit and debit cards and Net-banking.

PAYMENT GATEWAY

Revollt.com has signed with HDFC Bank for accepting credit card, debit Card and net banking transactions. All transactions are securely managed by HDFC Bank payment gateway.

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on [email protected] or please give us a call with your order number for any clarification.

SECURITY

Revollt.com places top most priority on the information you give us. For security purposes and as protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank. Revollt.com reserves the right to cancel or delay an order due to verification process. Should this occur, an email notification will be sent to you.

If you see any charges on your credit/debit card for purchases made on Revollt.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it and assist you to the best of our abilities.

INVALID TRANSACTIONS

In the case of invalid transactions – fraudulent or declined – The order will be put on hold and you will be notified of the same. In another case, if the payment is not made within an hour, the order will be cancelled by default.